Return and Refund Policy

At Naxtera, customer satisfaction matters to us. If you experience an issue with your purchase, please review the policy below to understand how return and refund requests are handled.

1. Return Window

You may request a return within 30 days of delivery, provided the item meets the eligibility requirements outlined in this policy.

To be eligible for a return, items must generally be unused, in their original condition, and returned with their original packaging where applicable. Proof of purchase or an order number is required.

Please contact us before sending any item back. Unauthorized returns may not be processed.

Important: This 30-day return window should only be published if it matches your actual business practices and applicable legal requirements.

2. Items That Cannot Be Returned

Certain items may be ineligible for return where permitted by applicable law, including:

• Personalized or custom-made products.

• Perishable goods.

• Digital products that have been delivered or accessed, where applicable law permits exclusion.

• Items that cannot be returned for hygiene or safety reasons after opening, where applicable law permits exclusion.

• Gift cards, where applicable law permits exclusion.

• Items marked as final sale, where permitted by applicable law and clearly disclosed before purchase.

This section does not limit any rights that customers may have under applicable consumer protection laws.

3. How to Request a Return

To request a return, email us at info@naxtera.com with the following information:

• Your order number.

• The item you wish to return.

• The reason for your return.

• Photos of the item, if it is damaged, defective, or incorrect.

Our team will review your request and provide instructions if the return is approved. Please do not send items to an address that has not been confirmed by our support team.

4. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, contact us at info@naxtera.com as soon as possible.

Please include your order number, a description of the issue, and clear photos where appropriate. We will review the situation and work with you to determine an appropriate resolution in accordance with applicable law.

5. Return Shipping Costs

Unless the item is damaged, defective, incorrect, or applicable law requires otherwise, customers may be responsible for return shipping costs.

Original shipping charges are generally non-refundable unless otherwise required by law or stated in writing by Naxtera.

For approved returns involving damaged, defective, or incorrect products, we will explain the applicable return shipping arrangements when responding to your request.

6. Refunds

Once an authorized return is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will generally be issued to your original payment method. The time required for the refund to appear in your account depends on your bank, card issuer, or payment provider.

Any refund timing will be handled in accordance with applicable law and the information provided during the return process.

7. Exchanges

Exchange availability depends on the product and current stock.

If you would like to exchange an item, contact us at info@naxtera.com. Our team will explain whether an exchange is available or whether a return and new order would be more appropriate.

8. Order Cancellations

If you need to cancel an order, contact us as soon as possible at info@naxtera.com.

Cancellation requests are subject to the order's processing status. We cannot guarantee cancellation once an order has been processed or shipped.

If an order cannot be canceled, you may be able to request a return in accordance with this policy and applicable law.

9. International Returns

For orders shipped outside the United States, additional shipping costs, customs procedures, or import-related charges may apply.

Customers should contact us before returning an international order so that we can provide the appropriate return instructions.

Nothing in this policy limits rights available under applicable consumer protection laws in the customer's location.

10. Contact Us

If you have questions about returns, refunds, or exchanges, please contact us:

Store Name: Naxtera
Email: info@naxtera.com
Website: naxtera.com

Please include your order number in your email so we can assist you more efficiently.

Thank you for shopping with Naxtera. We appreciate your business and will do our best to address your concerns fairly and transparently.

Naxtera — Shopping Made Simple.